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Returns and Exchanges

Refunds

We want you to be completely satisfied with your purchase from My Auction House. Items incorrectly listed are eligible for a full refund. We must be notified within seven (7) days of pickup regarding any issues warranting returns. All returns must be received within thirty (30) days of the auction close. Buyer's remorse returns are subject to a 25% restocking fee and must be returned within thirty (30) days of auction close.

 

All items must be returned in ORIGINAL PACKAGING.

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Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your  original method of payment. You will receive the credit within 3-5 business days, depending on your card issuer's policies.

Exchanges

If we have the exact item you purchased in identical condition as the item you were expecting then we will exchange your item. If you do not want the item despite us having it in stock then you will be charged a 25% restocking fee. 

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