Question 1

How do I bid?

Accepted Answer

Follow the link to our current auctions, click the register button on any auction and follow the steps. For more assistance please call us direct at 714-202-6430

Question 2

How do bids work?

Accepted Answer

Our auctions typically run live for 3 to 7 days. During this time, you have two options for bidding: you can place individual bids, raising the price one increment at a time, or you can submit an absentee bid. An absentee bid allows you to set a maximum bid amount for an item in advance. The system will automatically increase your bid incrementally, only when other bidders place competing bids, up to your maximum limit.

Question 3

Do you ship?

Accepted Answer

Yes, we do shipping but you must respond to your winning email requesting shipping. All quotes are sent via email within 2-3 business days for you to approve. We solely use UPS ground so if you would like to use a different carrier you must request dimensions and order your own labels.

If for any reason you decide to reject the quote or cancel your order you will be subject to a 25% restocking fee.

Question 4

How long do I have to Pickup?

Accepted Answer

You have 7 days following the close of the auction to pick up you items. That gives you an entire week to retrieve items. During that week you can bid on 3 more auctions too!! Stack up those winnings and save on your gas.

Question 5

How do Returns work?

Accepted Answer

We only offer returns if the items are not as described. If you end up getting buyer’s remorse, we can take items back but there is a 25% restocking fee. For returns you must contact us regarding your return within 7 days of picking up your items and return the item within 30 days of the day you picked up. Items must be returned in original packaging. Please see our full return policy for more information.

Question 6

I bid, but I am not winning

Accepted Answer

This happens when someone else has a max bid above your entry. If the item doesn't highlight green and say you're winning then you've been out bid.

Question 7

How many auctions do you have?

Accepted Answer

We do auctions once a week on Saturdays at 10am. Sign up text reminders before auction closes by texting START to (833)806-1144.

Expect 2 SMS per week. 1 when all auctions are live and reminders sent 1 hour before auction close begins.

Question 8

What are the conditions of your items?

Accepted Answer

We have new, new with damage, returns, and used items. If the item is anything other than new we put that in the description. Look out for the asterisk (*) at the beginning of the title, these items have damage that is explained in the description.

My Auction House FAQs